RINGWOOD PROPERTY SERVICES PTY LTD (ACN 124 129 577)
Ringwood Property Services Privacy & Credit Reporting Policy
Through the course of providing services to our clients, as well as marketing and running our business, Ringwood Property Services Pty Ltd is required to collect, use and disclose information of a personal nature relating to various people. We acknowledge the importance of privacy to all our clients, and are dedicated to protecting their personal information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth) (Act).
This Privacy & Credit Reporting Policy describes how Ringwood Property Services Pty Ltd (ACN 124 129 577) collects, manages and applies Personal Information and Credit-Related Information provided to us on our Website at www.ringwoodpropertyservices.com.au or by verbal or written means. This Privacy & Credit Reporting Policy does not apply to the collection or use of credit related information about corporations.
Your Consent
By using our Website and continuing to deal with us, you accept this Privacy & Credit Reporting Policy as it applies from time to time. Your privacy is very important to us and for that reason, we ask you to read the following details carefully and get in touch with us if you have any questions. You can contact us by e-mail at info@ringwoodpropertyservices.com.au or through our Website.
What is Personal Information?
Examples of Personal Information that is collected by us include your contact details such as your name, address, telephone numbers, email address, and your business information such as your company name, location and nature of business. It may also include additional information provided by means of devices such as cookies that tell us when you use our Website and help us to customise your website experience.
Examples of Credit-Related Information that is collected by us include identification information, the type and amount of credit you have obtained and the terms upon which it was obtained, credit card information, default information, personal insolvency information, court proceedings information, and whether in our, or in another credit providers opinion you have committed a serious credit infringement.
We have no way of knowing whether any Credit-Related Information or Personal Information is true or not and we take no responsibility for the accuracy of Credit-Related Information and Personal Information that you provide to us.
How is Personal Information collected?
Personal information may be collected when a person uses our Website, makes enquiries of us, performs work at our direction, applies for employment with us or otherwise deals or communicates with us whether by email, telephone, facsimile or in person.
In most cases, we will obtain Personal Information from you but there are occasions when we will obtain that information from a third party in the general course of our business. Examples include information obtained from contractors who analyse traffic to our Website or who provide marketing statistics for us.
In these circumstances, we are not reasonably able to notify you that we collect or have collected Personal Information and the circumstances of that collection from another party.
If we receive unsolicited Personal Information about you, we will within a reasonable period determine whether or not we could have collected the Personal Information from you. If we determine that we could not have collected that information from you, we will as soon as practicable, but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified.
How is Credit-Related Information collected?
Credit-Related Information may be collected by us when a person uses our Website, makes enquiries of us, or provides us with written correspondence such as through forms that are filled out (such as our Trade Credit Application Form).
We may also collect Credit-Related Information from Credit Reporting Bodies in order to assess your credit worthiness, your eligibility to obtain services from us, and to determine payment terms for the provision of our services.
We may also collect publicly available Credit-Related Information in relation to activities in Australia and your credit worthiness.
Purpose
The purposes for which we collect your Personal Information may include:
- providing you with our services;
- providing you with information which is relevant to your area of business;
- providing you with information regarding other services which we can provide which we believe may be of benefit to you;
- for facilitating various internal business operations such as customer satisfaction reviews, for the purpose of improving our services; and
- by providing you with the best service experience possible by you accessing our Website.
If you elect to withhold Personal Information requested by fields of enquiry within our Website, we may not be able to fully understand the service you require and your desired outcome may not be achieved.
The purposes for which we collect your Credit-Related Information may include:
- to assess your eligibility to obtain services from us on credit or extended payment terms;
- to determine the payment terms for the services we provide; and
- day to day administration.
Anonymity and Pseudonymity
Under Australian Privacy Principle 2, a person has the option of not identifying themselves, or of using a pseudonym. However, in light of the matters in respect of which we collect Personal Information, it is impracticable for us to deal with persons who have not identified themselves or who have used a pseudonym.
Use and Disclosure
We may use and disclose your Personal Information:
- for the purpose of enabling the provision of services to you; or
- for the purpose of gathering statistical information of a general nature that describes the profile of our business; or
- for any purpose specifically authorised by you under this Privacy & Credit Reporting Policy; or
- as authorised by the Australian Privacy Principles; or
- as required by law.
We will not disclose your Personal Information otherwise without your consent.
We may use and disclose your Credit-Related Information:
- for the purpose of enabling the provision of services to you on credit; or
- to correspond with Credit Reporting Bodies regarding information where you have defaulted on a payment due to us and the amount of that default (however, we will notify you of the name and contact details of that Credit Reporting Body and any other matters required by law in that event).
You should be aware that you have the right to request Credit Reporting Bodies not to:
- use your credit eligibility information to determine your eligibility to received direct marketing from credit providers; and
- use or disclose your credit eligibility information if you have been or are likely to be a victim of fraud.
Access and Correction
Subject to the exceptions set out under Australian Privacy Principle 12, Principle 6 allows you to get access to, and correct, the Personal Information or Credit-Related Information we hold about you in certain circumstances.
We will require you to verify your identity and specify what information you wish to access or have corrected. We will endeavour to respond to your request within a reasonable time and in the manner requested by you, if it is reasonable and practicable to do so. Please be aware that we may charge a fee for providing access.
Security
We will take reasonable steps to protect your Personal Information and Credit-Related Information from misuse, interference, loss and from unauthorised access, modification or disclosure. We will protect your Personal Information and Credit-Related Information by storing it within secured premises, using spam and anti-virus computer programs, and by restricting access to electronic records. Our employees are obliged to respect the confidentiality and privacy of you and your Personal Information and Credit-Related Information.
Complaint process
If you are of the opinion that we have misused your Personal Information or Credit-Related Information, please contact us at
info@ringwoodpropertyservices.com.au and we will respond to the complaint within a reasonable time period. You also have the right to make a complaint to the Privacy Commissioner but we ask that you give us the opportunity first to deal with your complaint.
Changes to our Privacy & Credit Reporting Policy
We may update our Privacy & Credit Reporting Policy from time to time. We will post all updates on our Website at
www.ringwoodpropertyservices.com.au. So, please check our Website regularly for our current Privacy & Credit Reporting Policy.
